SMS & Email centralisation
All your communication in one place regardless of employee
“Well you talked to Jytte from bookkeeping? Yes, but she has gone on holiday for the next 3 weeks, unfortunately I can’t help you.”
By centrailsing mail and text messaging, and making it less person-dependent, Jan can still help by seeing what the customer has communicated about with Jytte – even though she is on a (probably well-deserved) holiday.
SMS & Email centralisation
Who talked to customer x just now?
Finding information today can take up to 2 hours per employee per day.
Therefore, it makes good sense to centralise the SMS & Email communication. If Jytte and Jan are not available, Bjørn can help as an informed employee, resulting in a better assisted and certainly a more satisfied customer.
